About Web Hosting
How to Select a Hosting Provider
Data Center (NOC)
How to Choose/Order Your Hosting Plan
Our automated ordering process couldn't be
easier. When you click the "Sign up" button on any of our virtual
hosting pages, you'll progress through a easy step by step process.
Just check the appropriate boxes on each page and fill out a short customer
information form. We'll take care of everything else, from registering your
domain name to configuring server space for your future Web site.
You'll receive an Email within 24 hrs, with information about your new
account, including passwords and user ID's.
If you've asked us to reserve a new domain
name, this will also be done for you
Browse through our virtual
hosting plans, select the one that's best for your business, and click
the "Sign up" button.
The first step in the ordering process will be selecting your new domain name or transferring your domain name you will need to "check" the appropriate field and enter the domain name.
Next you will select the hosting plan and the payment plan.
Next ypu will select the options to customize your hosting plan.
Next you will need to fill in some basic
information that will be needed to process your credit card. such as Name, a
address, and payment information. We'll charge your credit card or send you
a statement through email.
Simply review a summary of the information you've already entered, read our
service agreement, and confirm your order.
After your Order: Email Correspondence
Once you've completed the order process, you can expect a number of Email
messages concerning your account and new (or transferred) domain name. Most
of these messages should arrive in your Emailbox within a few days.
New Order Acknowledgement
First, you'll receive an Email confirming the details of your order. This
should arrive within 24 hours, If you don't receive this acknowledgement,
please call our Customer Care Center or
Email support@a1-hosting.com.
New Customer Confirmation
Once we've configured your server space, we'll send a second Email with
information that will allow you to start uploading documents to your site
right away. You'll receive this message no more than 24hours if your order
was placed during week days and 48hrs during week ends.
When you're ready to upload files to the server, you have several choices.
If you're using Windows 95/98 or NT, your operating system has a built-in
FTP program. This program is convenient - there's no downloading required -
but it's difficult to navigate and requires some experience with Unix
abbreviations.
If you'd like to experiment with the Windows FTP program, click
"Run" on the Start menu and type "ftp" into the dialogue
box. When the "ftp" prompt appears in a new window, type
"open" to start your session. You can type "help" for a
full list of commands.
If you have access to a Web browser, you can download a quick and easy FTP
program from http://www.shareware.com
You'll find several excellent options, including WS_FTPpro. Type
"ftp" into the search box and select the program you'd like to
download.
Testing your Domain Name: HOST NOT FOUND Errors
When you first type your new domain name into a Web browser, you may receive
the message "HOST NOT FOUND," or "A connection with the
server could not be established." Don't panic - it's likely that the
Internet's Domain Name Servers haven't had time to update their databases
with your new address. This process, called propagation, usually takes three
to five days. In some cases, however, it can take up to two weeks. Until
every Domain Name Server (DNS) table has been updated, your site remains
invisible to the computers that route requests through the Internet.
Please contact support@a1-hosting.com if your site is unavailable for more than
10 days.
If you've added an Ecommerce application or a statistics package to
your site, we'll send you a separate Email with information on how to get
started.
If you haven't received these messages within three days of ordering your
site, please contact us. Write to support@a1-hosting.com, or call
contact us
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