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Domain Name Services |
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Help
Desk FAQ
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This full service area is here for you to get all the information you need. To register or transfer your domain name to us. Select a question and click on it , to learn more about Domain Names: What is a domain name?
What is a domain name? Are there more options than just the .com domain extension? Yes, there are many extensions, or top-level domains available for you to choose from for your domain name. The main U.S. top-level domains are .com, .net, .org, .edu, .mil, and .gov. The first three are open to the public, whereas the last three you must prove the domain is for an educational, military, or government organization before you can obtain it. The U.S. also has top-level domains for each state, such as .ga. us. And, Internationally there are hundreds of countries that have their ownDomain Registrar that will allow you to have a country code at the end of your domain name. Here is a link to help you find the top-level domain that is best for you and your business: When you've chosen a domain, you can park it on our name servers for free or specify your own name servers when registering your domain name How do I get my own domain name? If you have your eye on an available .com, .net, or .org address all you have to do is either park the domain or set up hosting with us and we will submit the registration information for you. Once we have done that your domain is pointed to tour name servers our name servers will then point it to your site once you are ready to set up your hosting. This process takes an average from 3 to 5 business days for new domain names. For all other top-level domains, you will want to contact our Sales Team for Domain Name Server (DNS) IP addresses and names, so that you may register your domain and have it point to our DNS. Once the domain is registered, you would want to let our Sales Team know so that they may proceed with provisioning your hosting account. Who owns the domain
names ? What is the policy on trademarks? a) A court of law decides that your web address registration infringes on someone else's trademark rights. b) You agree to turn the name over to the trademark holder. If you are interested in trade marking your name or logo, you will want to consult with an intellectual property attorney and contact the government agency in your country that issues trademarks. How long does domain name registration
take? and running within 3 to 5 business days. If you are transferring a domain from another host to us it can take longer than 5 days. This is a result of the contact information not being up to date on the domain record when its owner attempts to move it and is therefore not receiving the "ACK" or acknowledge email from Network Solutions necessary to move the domain. We have seen domains get transferred within 3 to 5 days, whereas some take weeks. If you are planning on transferring your domain, check to make sure that your contact information is up-to-date. How can I tell if my domain name is active? Your domain name is active with us within 24 to 48 hours of registering or transferring the domain to our Domain Name Servers (DNS). If your whois comes back with all of your registrant information, including our DNS located at the bottom of the record, then it is registered and pointing to us. (You should see "NS.VDSHOST.NET" under Domain Servers in the record). You can find out the date your record was created as well as the date the record was last modified just above the Domain Servers. Below that you will also find out the last time the database was updated, which is usually nightly. If it has been more than 5 business days, you will want to inform our Sales Team or Technical Support department so that they can help you investigate the source of the problem. Can I get a domain like "anything.domain.com?" Yes. You can have as many sub domains as you'd like, as long as you own the other part (the domain.com part) of the domain and it is hosted on our name server. We charges a flat fee of $25.00 per sub domain and will automatically point the sub domain to the root level of your hosting account, unless if you purchase an additional hosting account to host it separately. (Sub domains already in use on your account are ftp., mail., pop., smtp., and www.) Example One: Example Two: How do I set up a pointer domain? To have more than one domain name point to your hosting account with us, you would need to have "pointer" domains set up. Basically this means yourdomains.com and mydomain.com can all point to the same hosting location. Each pointer domain costs a one-time fee of $25.00 to cover the cost of setting up the pointing. Contact our Sales Team to get a pointer setup. Please note however, that the email accounts
that come with your account will only operate under one of these domain
names. You will want to let us know which of your domains you want your
email to be set up under. If you must get email sent to pointer domains, you
will How do I park a domain
for free? How can I point my domain from Register.com Register.com requires that you give them the primary and secondary DNS address in order to effectively point a domain to us. The addresses they are looking for are as follows: ns.vdshost.net
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