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Help
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FAQ

About Web Hosting
How to Select a Hosting Provider
Data Center (NOC)
How to Choose/Order Your Hosting Plan
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Click a question, or scroll down to learn
more About Us:
What do I need before I can have a web site with you ?
Why should I choose your services to host my web site?
What is your Reseller Program and how do I become a
reseller?
How do I contact Customer Care or Technical Support?
What is your policy against "spamming" and
"bulk emailing?"
Do you host "Adult Oriented" web sites?
Do you host "WAREZ" web sites?
What is your policy on third party software?
What do I need before I can have a web with you?
All you need to have is Internet Access from either a local provider or a
national online service (such as MindSpring,
Earthlink, etc.). All of these services provide you with an email
account and access to the Internet which includes WWW access to check your
pages and
FTP (File Transfer Protocol), to upload your information to your web site
disk space at a-1webhosting.com.
Why should I choose you to host my web site?
Each and everyday, your choices for a web hosting provider expand with the
growth of the Web. We know how confusing it can be to put your finger on the
right provider to host your site, so we have put together a guide
for you to understand where we fit into the marketplace and how we match
up to your specific needs. If you have any additional questions for us,
please feel free to contact us.
What is your Reseller Program and how do I
become a reseller?
Our reseller Program is for developers and businesses that would like
to resell our exceptional hosting products and services. Our Reseller
Program is designed to increase web business profits for resellers while
offering a single source for all your web hosting needs. If you are
interested in learning more and signing up, Click
here
How do I contact Customer Care or Technical
Support?
To contact us by email, phone, fax or snail mail, all the information you
need is on our Contact Us page.
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What is your policy against "spamming"
and "bulk emailing?"
We do not approve of spam (UCE or Unsolicited Commercial Email) in any form.
If you have received a spam, please report it by sending an email to abuse@a-1webhosting.com. We will determine the source of the Spam and take the appropriate
actions.
Check our Acceplable Use
Policy: in addition to the following email usage policy.
1. Harassment, whether through language, frequency, or size of
messages, is prohibited.
2. Customers may not send email to any person who does not wish to
receive it. If a recipient asks to stop receiving email, the Customer must
not send that person any further email.
3. Customers are explicitly prohibited from sending unsolicited bulk
mail messages ("junk mail" or "spam"). This includes,
but is not limited to, bulk-mailing of commercial advertising, informational
announcements, and political tracts. Such material may only be sent to those
who have explicitly requested it.
4. Customers may not forward or otherwise propagate chain letters,
whether or not the recipient wishes to receive such mailings.
5. Malicious email, including but not limited to "mailbombing"
(flooding a user or site with very large or numerous pieces of email) and
"trolling" (posting outrageous messages to generate numerous
responses) is prohibited.
6. Forging of header or any other information is not permitted.
7. Subscribing someone else to a mail list or removing someone else
from a mail list without that person's permission is prohibited.
8. Our accounts or services may not be used to collect replies to
messages sent from another Internet Service Provider, where those messages
violate this Usage Policy or the usage policy of that other provider.
9. These rules apply to other types of Internet-based distribution
mediums as well, such as RLG's Ariel system (a system for sending FAX-like
documents over the Internet).
NOTE: We operate under a strict one-warning policy regarding unsolicited
e-mail, unless the violation is of such nature that the account, in our sole
discretion requires immediate termination, in which event service will be
immediately terminated.
Do you host "Adult Oriented" web
sites?
We do not host Adult Oriented web sites. Violation of this policy is
strictly prohibited and will result in immediate termination of
all accounts.
Do you host "WAREZ" web sites?
We do not host "WAREZ" (or pirated software) web sites.
Violation of this policy is strictly prohibited and will result in immediate
termination of all accounts.
What is your policy on third party software?
We only support third-party software installed on its systems as
related to the hosting aspect. We are only responsible for proper
installation of software, the software running properly on the specific
machine, configuration files being in correct locations, software updates,
or other specific configuration issues. We are only responsible for how the
software is implemented and offered to its customers. It is strongly
recommended that our customers explore all possibilities in answering their
questions via these third-parties. If you suspect or are told from the
third-party support that the problem or solution requires the host to
configure hardware or software, please contact our Technical Support
department.
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